full transcript

From the Ted Talk by Debbie Lovich: 3 tips for leaders to get the future of work right

Unscramble the Blue Letters


She said, "Of course, we're going to get plepoe together for that. Home-centric doesn't mean we're never together."

"Well, what about day-to-day chcoiang and mentoring?"

"We're experimenting with software that allows managers to do that even better."

"Well, what about culture? Communication? What about --"

And she just stopped them It was a moment, and she said, "I know you all want to go back to your offices. So do I, but we have to take a minute to walk in the sohes of our call center operators. They are loving the flexibility. They're saving real money by not commuting, and we know this is a high-turnover palooutpin. Imagine if one of our competitors is more flexible than us. How many people are we going to lose?"

Open Cloze


She said, "Of course, we're going to get ______ together for that. Home-centric doesn't mean we're never together."

"Well, what about day-to-day ________ and mentoring?"

"We're experimenting with software that allows managers to do that even better."

"Well, what about culture? Communication? What about --"

And she just stopped them It was a moment, and she said, "I know you all want to go back to your offices. So do I, but we have to take a minute to walk in the _____ of our call center operators. They are loving the flexibility. They're saving real money by not commuting, and we know this is a high-turnover __________. Imagine if one of our competitors is more flexible than us. How many people are we going to lose?"

Solution


  1. shoes
  2. coaching
  3. people
  4. population

Original Text


She said, "Of course, we're going to get people together for that. Home-centric doesn't mean we're never together."

"Well, what about day-to-day coaching and mentoring?"

"We're experimenting with software that allows managers to do that even better."

"Well, what about culture? Communication? What about --"

And she just stopped them It was a moment, and she said, "I know you all want to go back to your offices. So do I, but we have to take a minute to walk in the shoes of our call center operators. They are loving the flexibility. They're saving real money by not commuting, and we know this is a high-turnover population. Imagine if one of our competitors is more flexible than us. How many people are we going to lose?"

Frequently Occurring Word Combinations


ngrams of length 2

collocation frequency
cow paths 4
call center 4
kelly ann 4
senior leaders 3
job descriptions 2
social media 2
people number 2
cooper group 2
center operators 2
leadership team 2
center work 2

ngrams of length 3

collocation frequency
call center operators 2
call center work 2

Important Words


  1. call
  2. center
  3. coaching
  4. communication
  5. commuting
  6. competitors
  7. culture
  8. experimenting
  9. flexibility
  10. flexible
  11. imagine
  12. lose
  13. loving
  14. managers
  15. mentoring
  16. minute
  17. moment
  18. money
  19. offices
  20. operators
  21. people
  22. population
  23. real
  24. saving
  25. shoes
  26. software
  27. stopped
  28. walk