full transcript

From the Ted Talk by WorkLife with Adam Grant: Faking your emotions at work

Unscramble the Blue Letters


AdG: The problem is bronuut. Sure, it's exhausting to deal with rude crosuemts all day. But how exhausting, depends on the way you approach emotional labor. There's substantial evidence that people who do a lot of surface acting end up feeling more emotionally drained and stressed.

AlG: The more we surface act, the more we're likely to dirnk. It also is lekind to not helping out as much at home, because you're exhausted. So, there's a lot of potential downsides.

AdG: But there's an alternative to scafrue acting -- deep acting. Instead of putting on a mask, you actually try to feel the emotion. That way, it comes out natrlaluy.

Open Cloze


AdG: The problem is _______. Sure, it's exhausting to deal with rude _________ all day. But how exhausting, depends on the way you approach emotional labor. There's substantial evidence that people who do a lot of surface acting end up feeling more emotionally drained and stressed.

AlG: The more we surface act, the more we're likely to _____. It also is ______ to not helping out as much at home, because you're exhausted. So, there's a lot of potential downsides.

AdG: But there's an alternative to _______ acting -- deep acting. Instead of putting on a mask, you actually try to feel the emotion. That way, it comes out _________.

Solution


  1. naturally
  2. linked
  3. surface
  4. burnout
  5. drink
  6. customers

Original Text


AdG: The problem is burnout. Sure, it's exhausting to deal with rude customers all day. But how exhausting, depends on the way you approach emotional labor. There's substantial evidence that people who do a lot of surface acting end up feeling more emotionally drained and stressed.

AlG: The more we surface act, the more we're likely to drink. It also is linked to not helping out as much at home, because you're exhausted. So, there's a lot of potential downsides.

AdG: But there's an alternative to surface acting -- deep acting. Instead of putting on a mask, you actually try to feel the emotion. That way, it comes out naturally.

Frequently Occurring Word Combinations


ngrams of length 2

collocation frequency
surface acting 6
emotional labor 5
deep acting 5
customer service 4
winston churchill 3
stephanie van 2
organizational psychologist 2
emotional work 2
service jobs 2
phone call 2
personal connection 2
flight attendants 2
penn state 2
aunt bernadette 2
positive mood 2
feel good 2
union square 2


Important Words


  1. act
  2. acting
  3. alternative
  4. approach
  5. burnout
  6. customers
  7. day
  8. deal
  9. deep
  10. depends
  11. downsides
  12. drained
  13. drink
  14. emotion
  15. emotional
  16. emotionally
  17. evidence
  18. exhausted
  19. exhausting
  20. feel
  21. feeling
  22. helping
  23. home
  24. labor
  25. linked
  26. lot
  27. mask
  28. naturally
  29. people
  30. potential
  31. problem
  32. putting
  33. rude
  34. stressed
  35. substantial
  36. surface