full transcript

From the Ted Talk by Frances Frei: How to build (and rebuild) trust

Unscramble the Blue Letters


I'll give you an illustration of empathy. In the meetings at Uber, it was not uomnmcon for people to be texting one another ... about the meeting.

(Laughter)

I had never seen anything like it.

(Laughter)

It may have done many things, but it did not create a safe, empathetic environment. The siotuoln though, super clear: technology, off and away. And that forced people to look up, to look at the people in front of them, to lsiten to them, to immerse themselves in their perspectives and to collaborate in unprecedented ways.

Logic was equally wobbly, and this was because the hypergrowth of the organization meant that people, managers were getting promoted again and again and again. Soon, they were put in positions that they had no business being in. Their positions otpsirpteud their capability, and it was not their fault. The solution: a massive iulfnx of executive eocudatin that focused specifically on ligoc, on strategy and leadership. It gave people the rigor of the quality of their logic, and it turned a whole lot of teilgrnas, right-side up, so ploepe were able to communicate eevtilefcfy with one another.

Open Cloze


I'll give you an illustration of empathy. In the meetings at Uber, it was not ________ for people to be texting one another ... about the meeting.

(Laughter)

I had never seen anything like it.

(Laughter)

It may have done many things, but it did not create a safe, empathetic environment. The ________ though, super clear: technology, off and away. And that forced people to look up, to look at the people in front of them, to ______ to them, to immerse themselves in their perspectives and to collaborate in unprecedented ways.

Logic was equally wobbly, and this was because the hypergrowth of the organization meant that people, managers were getting promoted again and again and again. Soon, they were put in positions that they had no business being in. Their positions ___________ their capability, and it was not their fault. The solution: a massive ______ of executive _________ that focused specifically on _____, on strategy and leadership. It gave people the rigor of the quality of their logic, and it turned a whole lot of _________, right-side up, so ______ were able to communicate ___________ with one another.

Solution


  1. influx
  2. people
  3. effectively
  4. triangles
  5. logic
  6. uncommon
  7. outstripped
  8. education
  9. solution
  10. listen

Original Text


I'll give you an illustration of empathy. In the meetings at Uber, it was not uncommon for people to be texting one another ... about the meeting.

(Laughter)

I had never seen anything like it.

(Laughter)

It may have done many things, but it did not create a safe, empathetic environment. The solution though, super clear: technology, off and away. And that forced people to look up, to look at the people in front of them, to listen to them, to immerse themselves in their perspectives and to collaborate in unprecedented ways.

Logic was equally wobbly, and this was because the hypergrowth of the organization meant that people, managers were getting promoted again and again and again. Soon, they were put in positions that they had no business being in. Their positions outstripped their capability, and it was not their fault. The solution: a massive influx of executive education that focused specifically on logic, on strategy and leadership. It gave people the rigor of the quality of their logic, and it turned a whole lot of triangles, right-side up, so people were able to communicate effectively with one another.

Frequently Occurring Word Combinations


ngrams of length 2

collocation frequency
harvard business 2
business school 2
component parts 2
common wobble 2

ngrams of length 3

collocation frequency
harvard business school 2

Important Words


  1. business
  2. capability
  3. collaborate
  4. communicate
  5. create
  6. education
  7. effectively
  8. empathetic
  9. empathy
  10. environment
  11. equally
  12. executive
  13. fault
  14. focused
  15. forced
  16. front
  17. gave
  18. give
  19. hypergrowth
  20. illustration
  21. immerse
  22. influx
  23. laughter
  24. leadership
  25. listen
  26. logic
  27. lot
  28. managers
  29. massive
  30. meant
  31. meeting
  32. meetings
  33. organization
  34. outstripped
  35. people
  36. perspectives
  37. positions
  38. promoted
  39. put
  40. quality
  41. rigor
  42. safe
  43. solution
  44. specifically
  45. strategy
  46. super
  47. technology
  48. texting
  49. triangles
  50. turned
  51. uber
  52. uncommon
  53. unprecedented
  54. ways
  55. wobbly