full transcript

From the Ted Talk by WorkLife with Adam Grant: How to love criticism

Unscramble the Blue Letters


AG: Which can lead to some surprising interactions. Like one Kelsey hladend himself.

KN: There was a guy named Derek, and he wrote in and he said, "I had a fire at my house and one of my favorite flannel shirts was dageamd. Do you know of some way to recuperate this or repair it, I see you don't really have any on the website anymore."

AG: Kelsey at Bonobos wrote back right away.

KN: "We're happy to replace your shirt, I'm so sorry about that, is everybody alright?" He wotre back and said, "Actually, everybody's fine, except our 15-year-old dog was terppad in the house and we lost our dog and that's been the only thing."

Open Cloze


AG: Which can lead to some surprising interactions. Like one Kelsey _______ himself.

KN: There was a guy named Derek, and he wrote in and he said, "I had a fire at my house and one of my favorite flannel shirts was _______. Do you know of some way to recuperate this or repair it, I see you don't really have any on the website anymore."

AG: Kelsey at Bonobos wrote back right away.

KN: "We're happy to replace your shirt, I'm so sorry about that, is everybody alright?" He _____ back and said, "Actually, everybody's fine, except our 15-year-old dog was _______ in the house and we lost our dog and that's been the only thing."

Solution


  1. damaged
  2. handled
  3. wrote
  4. trapped

Original Text


AG: Which can lead to some surprising interactions. Like one Kelsey handled himself.

KN: There was a guy named Derek, and he wrote in and he said, "I had a fire at my house and one of my favorite flannel shirts was damaged. Do you know of some way to recuperate this or repair it, I see you don't really have any on the website anymore."

AG: Kelsey at Bonobos wrote back right away.

KN: "We're happy to replace your shirt, I'm so sorry about that, is everybody alright?" He wrote back and said, "Actually, everybody's fine, except our 15-year-old dog was trapped in the house and we lost our dog and that's been the only thing."

Frequently Occurring Word Combinations


ngrams of length 2

collocation frequency
challenge network 6
radical transparency 4
worst manager 3
customer service 3
felt great 3
adam grant 2
negative feedback 2
bridgewater associates 2
ray decided 2
hate calling 2
calling customer 2
flannel shirts 2
improving mode 2

ngrams of length 3

collocation frequency
hate calling customer 2
calling customer service 2

Important Words


  1. alright
  2. anymore
  3. bonobos
  4. damaged
  5. derek
  6. dog
  7. favorite
  8. fine
  9. fire
  10. flannel
  11. guy
  12. handled
  13. happy
  14. house
  15. interactions
  16. kelsey
  17. lead
  18. lost
  19. named
  20. recuperate
  21. repair
  22. replace
  23. shirt
  24. shirts
  25. surprising
  26. trapped
  27. website
  28. wrote