full transcript

From the Ted Talk by Tamekia MizLadi Smith: How to train employees to have difficult conversations

Unscramble the Blue Letters


(Applause)

Now, I'm an artist. And so what happens with me is that when I create something alicartsitly, the trainer in me is awakened as well. So what I did was, I began to develop that acrostic poem into a full training entitled "I'm G.R.A.C.E.D." Because I remember, being the front-desk specialist, and when I went to the office of equity to start working, I was like, "Is that why they asked us to ask that question?" It all became a bright light to me, and I realized that I asked people and I told ppeloe about — I caelld them by the wrong gender, I called them by the worng race, I called them by the wrong ecthnitiy, and the environment became hostile, people was offended and I was ftuserratd because I was not graced.

Open Cloze


(Applause)

Now, I'm an artist. And so what happens with me is that when I create something ____________, the trainer in me is awakened as well. So what I did was, I began to develop that acrostic poem into a full training entitled "I'm G.R.A.C.E.D." Because I remember, being the front-desk specialist, and when I went to the office of equity to start working, I was like, "Is that why they asked us to ask that question?" It all became a bright light to me, and I realized that I asked people and I told ______ about — I ______ them by the wrong gender, I called them by the _____ race, I called them by the wrong _________, and the environment became hostile, people was offended and I was __________ because I was not graced.

Solution


  1. called
  2. people
  3. ethnicity
  4. frustrated
  5. wrong
  6. artistically

Original Text


(Applause)

Now, I'm an artist. And so what happens with me is that when I create something artistically, the trainer in me is awakened as well. So what I did was, I began to develop that acrostic poem into a full training entitled "I'm G.R.A.C.E.D." Because I remember, being the front-desk specialist, and when I went to the office of equity to start working, I was like, "Is that why they asked us to ask that question?" It all became a bright light to me, and I realized that I asked people and I told people about — I called them by the wrong gender, I called them by the wrong race, I called them by the wrong ethnicity, and the environment became hostile, people was offended and I was frustrated because I was not graced.

Frequently Occurring Word Combinations


ngrams of length 2

collocation frequency
bad data 3
sassy supervisor 2
supervisor invited 2
acrostic poem 2
front desk 2
compassionate care 2

ngrams of length 3

collocation frequency
sassy supervisor invited 2

Important Words


  1. acrostic
  2. applause
  3. artist
  4. artistically
  5. asked
  6. awakened
  7. began
  8. bright
  9. called
  10. create
  11. develop
  12. entitled
  13. environment
  14. equity
  15. ethnicity
  16. frustrated
  17. full
  18. gender
  19. graced
  20. hostile
  21. light
  22. offended
  23. office
  24. people
  25. poem
  26. question
  27. race
  28. realized
  29. remember
  30. specialist
  31. start
  32. told
  33. trainer
  34. training
  35. working
  36. wrong