full transcript

From the Ted Talk by Trevor Maber: Rethinking thinking


Unscramble the Blue Letters


Imagine a microscopic-sized ladder contained in the part of our brain that we'll label our suscuinobcos. The Ladder of irenfcnee, which was first popeosrd by Harvard professor Chris Argyris, is the bsais of this model. Every time we interact with someone, that experience enters the ladder at the btootm. That same experience zips up the ladder in the blink of an eye, enitxig at the top. This process happens thousands of times a day without us knowing it. Let's focus on what happens on each rung of the ladder. On the first rung, we have the raw data and observations of our experience. This is very similar to what someone watching a video recording of our experience would see. Moving up to the second rung, we filter in seiifpcc information and dliates from our experience. We unknowingly filter besad on our preferences, tienedecns, and many other aspects that we believe are important. On to the third rung. We assign meaning to the information we have frtelied through. This is where we start to interpret what our information is telling us. On our fourth rung, a very crucial thing happens. We develop assumptions based on the meaning we created on the previous rung, and we start to blur the distinction between what is fact and what is sroty. On the fifth rung, we develop conclusions based on our aostnmisups. This is also where our emotional reactions are created. On the sxtih rung, we adjust our bileefs about the world around us, including the person or people involved in our experience of the moment. On the seventh and fnial rung, we take action based on our adjusted beliefs. Still with me? Great! Let's take a real-life example and run it up the ladder to see how this all works. Have you ever been cut off in a parking lot, signal light on as you steer toward your ceeotvd spot, only to slam on your brakes at the last minute as someone pulls in front of you and steals your spot away? Imagine that experience and notice all of the data and observations landing on the first rung of your lddear. Now let's wtach what we pay attention to on the second rung. Who cares that it's sunny out and the birds are chirping? The 50% off sign outside of your favorite store is meaningless. You fieltr in the sensation of your grip tightening on the wheel, you feel your blood pressure rise, you hear the squeal of your brakes, and you notice the expression on the face of the other driver as he pulls in front of you and quickly looks away. Time for our third rung. Ever since you were young, your parents taught you the importance of waiting in line and taking your turn. You live and die by the rule of first come, first served. And now this guy has just selotn your spot. What gives? Up to the fourth rung we go. Watch closely as our assumptions take over and our story creates itself. "That stupid jerk, didn't his praents teach him anything? How could he not see my signal lgiht? He must never pay attention! Why does he think he's more important than anyone else?" Jumping quickly to the fifth rung, we clncodue that this guy is heartless, inconsiderate, he needs to be taught a lesson and put in his place. We feel angry, frustrated, vindictive, justified. On our sixth rung, we adjust our beliefs based on the eicenexrpe. "That's the last time I give in! Next time someone tries to cut me off, tires will be skimong on the pneaemvt as I squeal past them into my spot." And finally our last rung: we take acotin. We back up, pull up behind his car, honk our horn, and roll down our window to sarcem a few choice wrdos as well. Now imgaine, he walks over qulicky, apologizing. His wife, who's almost due with their first baby, called him from inside the mall to say she is in labor and needs to get to the htposail immediately. We're momentarily shocked, apologize profusely, and wish him luck as he rushes toward the entrance. What just hanepepd here? What changed? Why is this so significant? In our parking lot example, our beliefs were short-circuited by the ladder of the other individual. "My wife is in labor, I need to get there quick, there's a parking spot. Whew! Oh, jeez, I cut someone off. I'd better apologize quickly so they don't think I'm a jerk." But what if we were able to short-circuit our ladders ourselves? pcivrtelaoy, by ccoihe? Guess what? We can! Let's return to our unique hmaun fituocnn of free will. Next time you notice yourself reacting to your experience, pay focused aotnttein to your ladder. Ask yourself what beliefs are at play, where do they come from? What data and oeviortnsbas did you filter in as a result of your beliefs, and why? Are your assumptions valid and supported by facts? Would a different set of assumptions create different feelings, and result in new and better conclusions and actions? We all have our own unique ladder. Be mindful of yours, and help others to see theirs.

Open Cloze


Imagine a microscopic-sized ladder contained in the part of our brain that we'll label our ____________. The Ladder of _________, which was first ________ by Harvard professor Chris Argyris, is the _____ of this model. Every time we interact with someone, that experience enters the ladder at the ______. That same experience zips up the ladder in the blink of an eye, _______ at the top. This process happens thousands of times a day without us knowing it. Let's focus on what happens on each rung of the ladder. On the first rung, we have the raw data and observations of our experience. This is very similar to what someone watching a video recording of our experience would see. Moving up to the second rung, we filter in ________ information and _______ from our experience. We unknowingly filter _____ on our preferences, __________, and many other aspects that we believe are important. On to the third rung. We assign meaning to the information we have ________ through. This is where we start to interpret what our information is telling us. On our fourth rung, a very crucial thing happens. We develop assumptions based on the meaning we created on the previous rung, and we start to blur the distinction between what is fact and what is _____. On the fifth rung, we develop conclusions based on our ___________. This is also where our emotional reactions are created. On the _____ rung, we adjust our _______ about the world around us, including the person or people involved in our experience of the moment. On the seventh and _____ rung, we take action based on our adjusted beliefs. Still with me? Great! Let's take a real-life example and run it up the ladder to see how this all works. Have you ever been cut off in a parking lot, signal light on as you steer toward your _______ spot, only to slam on your brakes at the last minute as someone pulls in front of you and steals your spot away? Imagine that experience and notice all of the data and observations landing on the first rung of your ______. Now let's _____ what we pay attention to on the second rung. Who cares that it's sunny out and the birds are chirping? The 50% off sign outside of your favorite store is meaningless. You ______ in the sensation of your grip tightening on the wheel, you feel your blood pressure rise, you hear the squeal of your brakes, and you notice the expression on the face of the other driver as he pulls in front of you and quickly looks away. Time for our third rung. Ever since you were young, your parents taught you the importance of waiting in line and taking your turn. You live and die by the rule of first come, first served. And now this guy has just ______ your spot. What gives? Up to the fourth rung we go. Watch closely as our assumptions take over and our story creates itself. "That stupid jerk, didn't his _______ teach him anything? How could he not see my signal _____? He must never pay attention! Why does he think he's more important than anyone else?" Jumping quickly to the fifth rung, we ________ that this guy is heartless, inconsiderate, he needs to be taught a lesson and put in his place. We feel angry, frustrated, vindictive, justified. On our sixth rung, we adjust our beliefs based on the __________. "That's the last time I give in! Next time someone tries to cut me off, tires will be _______ on the ________ as I squeal past them into my spot." And finally our last rung: we take ______. We back up, pull up behind his car, honk our horn, and roll down our window to ______ a few choice _____ as well. Now _______, he walks over _______, apologizing. His wife, who's almost due with their first baby, called him from inside the mall to say she is in labor and needs to get to the ________ immediately. We're momentarily shocked, apologize profusely, and wish him luck as he rushes toward the entrance. What just ________ here? What changed? Why is this so significant? In our parking lot example, our beliefs were short-circuited by the ladder of the other individual. "My wife is in labor, I need to get there quick, there's a parking spot. Whew! Oh, jeez, I cut someone off. I'd better apologize quickly so they don't think I'm a jerk." But what if we were able to short-circuit our ladders ourselves? ___________, by ______? Guess what? We can! Let's return to our unique _____ ________ of free will. Next time you notice yourself reacting to your experience, pay focused _________ to your ladder. Ask yourself what beliefs are at play, where do they come from? What data and ____________ did you filter in as a result of your beliefs, and why? Are your assumptions valid and supported by facts? Would a different set of assumptions create different feelings, and result in new and better conclusions and actions? We all have our own unique ladder. Be mindful of yours, and help others to see theirs.

Solution


  1. observations
  2. filter
  3. coveted
  4. exiting
  5. hospital
  6. basis
  7. details
  8. experience
  9. bottom
  10. parents
  11. final
  12. sixth
  13. conclude
  14. choice
  15. pavement
  16. scream
  17. happened
  18. action
  19. filtered
  20. smoking
  21. function
  22. words
  23. subconscious
  24. human
  25. assumptions
  26. ladder
  27. light
  28. stolen
  29. watch
  30. quickly
  31. inference
  32. proactively
  33. story
  34. specific
  35. beliefs
  36. based
  37. proposed
  38. attention
  39. imagine
  40. tendencies

Original Text


Imagine a microscopic-sized ladder contained in the part of our brain that we'll label our subconscious. The Ladder of Inference, which was first proposed by Harvard professor Chris Argyris, is the basis of this model. Every time we interact with someone, that experience enters the ladder at the bottom. That same experience zips up the ladder in the blink of an eye, exiting at the top. This process happens thousands of times a day without us knowing it. Let's focus on what happens on each rung of the ladder. On the first rung, we have the raw data and observations of our experience. This is very similar to what someone watching a video recording of our experience would see. Moving up to the second rung, we filter in specific information and details from our experience. We unknowingly filter based on our preferences, tendencies, and many other aspects that we believe are important. On to the third rung. We assign meaning to the information we have filtered through. This is where we start to interpret what our information is telling us. On our fourth rung, a very crucial thing happens. We develop assumptions based on the meaning we created on the previous rung, and we start to blur the distinction between what is fact and what is story. On the fifth rung, we develop conclusions based on our assumptions. This is also where our emotional reactions are created. On the sixth rung, we adjust our beliefs about the world around us, including the person or people involved in our experience of the moment. On the seventh and final rung, we take action based on our adjusted beliefs. Still with me? Great! Let's take a real-life example and run it up the ladder to see how this all works. Have you ever been cut off in a parking lot, signal light on as you steer toward your coveted spot, only to slam on your brakes at the last minute as someone pulls in front of you and steals your spot away? Imagine that experience and notice all of the data and observations landing on the first rung of your ladder. Now let's watch what we pay attention to on the second rung. Who cares that it's sunny out and the birds are chirping? The 50% off sign outside of your favorite store is meaningless. You filter in the sensation of your grip tightening on the wheel, you feel your blood pressure rise, you hear the squeal of your brakes, and you notice the expression on the face of the other driver as he pulls in front of you and quickly looks away. Time for our third rung. Ever since you were young, your parents taught you the importance of waiting in line and taking your turn. You live and die by the rule of first come, first served. And now this guy has just stolen your spot. What gives? Up to the fourth rung we go. Watch closely as our assumptions take over and our story creates itself. "That stupid jerk, didn't his parents teach him anything? How could he not see my signal light? He must never pay attention! Why does he think he's more important than anyone else?" Jumping quickly to the fifth rung, we conclude that this guy is heartless, inconsiderate, he needs to be taught a lesson and put in his place. We feel angry, frustrated, vindictive, justified. On our sixth rung, we adjust our beliefs based on the experience. "That's the last time I give in! Next time someone tries to cut me off, tires will be smoking on the pavement as I squeal past them into my spot." And finally our last rung: we take action. We back up, pull up behind his car, honk our horn, and roll down our window to scream a few choice words as well. Now imagine, he walks over quickly, apologizing. His wife, who's almost due with their first baby, called him from inside the mall to say she is in labor and needs to get to the hospital immediately. We're momentarily shocked, apologize profusely, and wish him luck as he rushes toward the entrance. What just happened here? What changed? Why is this so significant? In our parking lot example, our beliefs were short-circuited by the ladder of the other individual. "My wife is in labor, I need to get there quick, there's a parking spot. Whew! Oh, jeez, I cut someone off. I'd better apologize quickly so they don't think I'm a jerk." But what if we were able to short-circuit our ladders ourselves? Proactively, by choice? Guess what? We can! Let's return to our unique human function of free will. Next time you notice yourself reacting to your experience, pay focused attention to your ladder. Ask yourself what beliefs are at play, where do they come from? What data and observations did you filter in as a result of your beliefs, and why? Are your assumptions valid and supported by facts? Would a different set of assumptions create different feelings, and result in new and better conclusions and actions? We all have our own unique ladder. Be mindful of yours, and help others to see theirs.

Frequently Occurring Word Combinations





Important Words


  1. action
  2. actions
  3. adjust
  4. adjusted
  5. angry
  6. apologize
  7. apologizing
  8. argyris
  9. aspects
  10. assign
  11. assumptions
  12. attention
  13. baby
  14. based
  15. basis
  16. beliefs
  17. birds
  18. blink
  19. blood
  20. blur
  21. bottom
  22. brain
  23. brakes
  24. called
  25. car
  26. cares
  27. changed
  28. chirping
  29. choice
  30. chris
  31. closely
  32. conclude
  33. conclusions
  34. contained
  35. coveted
  36. create
  37. created
  38. creates
  39. crucial
  40. cut
  41. data
  42. day
  43. details
  44. develop
  45. die
  46. distinction
  47. driver
  48. due
  49. emotional
  50. enters
  51. entrance
  52. exiting
  53. experience
  54. expression
  55. eye
  56. face
  57. fact
  58. facts
  59. favorite
  60. feel
  61. feelings
  62. filter
  63. filtered
  64. final
  65. finally
  66. focus
  67. focused
  68. fourth
  69. free
  70. front
  71. frustrated
  72. function
  73. give
  74. grip
  75. guess
  76. guy
  77. happened
  78. harvard
  79. hear
  80. heartless
  81. honk
  82. horn
  83. hospital
  84. human
  85. imagine
  86. immediately
  87. importance
  88. important
  89. including
  90. inconsiderate
  91. individual
  92. inference
  93. information
  94. interact
  95. interpret
  96. involved
  97. jeez
  98. jerk
  99. jumping
  100. justified
  101. knowing
  102. label
  103. labor
  104. ladder
  105. ladders
  106. landing
  107. lesson
  108. light
  109. line
  110. live
  111. lot
  112. luck
  113. mall
  114. meaning
  115. meaningless
  116. mindful
  117. minute
  118. model
  119. moment
  120. momentarily
  121. moving
  122. notice
  123. observations
  124. parents
  125. parking
  126. part
  127. pavement
  128. pay
  129. people
  130. person
  131. place
  132. play
  133. preferences
  134. pressure
  135. previous
  136. proactively
  137. process
  138. professor
  139. profusely
  140. proposed
  141. pull
  142. pulls
  143. put
  144. quick
  145. quickly
  146. raw
  147. reacting
  148. reactions
  149. recording
  150. result
  151. return
  152. rise
  153. roll
  154. rule
  155. run
  156. rung
  157. rushes
  158. scream
  159. sensation
  160. served
  161. set
  162. seventh
  163. shocked
  164. sign
  165. signal
  166. significant
  167. similar
  168. sixth
  169. slam
  170. smoking
  171. specific
  172. spot
  173. squeal
  174. start
  175. steals
  176. steer
  177. stolen
  178. store
  179. story
  180. stupid
  181. subconscious
  182. sunny
  183. supported
  184. taught
  185. teach
  186. telling
  187. tendencies
  188. thousands
  189. tightening
  190. time
  191. times
  192. tires
  193. top
  194. turn
  195. unique
  196. unknowingly
  197. valid
  198. video
  199. vindictive
  200. waiting
  201. walks
  202. watch
  203. watching
  204. wheel
  205. wife
  206. window
  207. words
  208. works
  209. world
  210. young
  211. zips