full transcript

From the Ted Talk by Nancy Lublin: Texting that saves lives


Unscramble the Blue Letters


To most of you, this is a device to buy, sell, play games, watch vdieos. I think it might be a leifnile. I think actually it might be able to save more lives than penicillin.

Texting: I know I say texting and a lot of you think sexting, a lot of you think about the lewd photos that you see — hopefully not your kids sending to somebody else — or trying to translate the atoainbrbives LOL, LMAO, HMU. I can help you with those later. But the parents in the room know that texting is actually the best way to communicate with your kids. It might be the only way to communicate with your kids. (Laughter) The average teenager sends 3,339 text messages a month, unless she's a girl, then it's closer to 4,000. And the secret is she opens every single one. Texting has a 100 percent open rate. Now the parents are really alarmed. It's a 100 percent open rate even if she doesn't respond to you when you ask her when she's coming home for dinner. I promise she read that text. And this isn't some suburban iPhone-using teen pnoeonhemn. Texting actually oienrexdevs for minority and urban youth. I know this because at DoSomething.org, which is the largest oaiiagorzntn for treaegens and social change in America, about six months ago we pivoted and sertatd ficnsuog on text messaging. We're now texting out to about 200,000 kids a week about doing our cagnaipms to make their schools more green or to work on homeless issues and things like that. We're finding it 11 times more powerful than eimal. We've also found an unedntenid cqcnuenoese. We've been getting text mseasegs back like these. "I don't want to go to school taody. The boys call me fagogt." "I was cutting, my parents found out, and so I stopped. But I just started again an hour ago." Or, "He won't stop raping me. He told me not to tell anyone. It's my dad. Are you there?" That last one's an atucal text message that we received. And yeah, we're there. I will not forget the day we got that text message. And so it was that day that we decided we needed to bilud a crisis text hotline. Because this isn't what we do. We do social change. Kids are just sending us these text messages because txietng is so faiimalr and comfortable to them and there's nowhere else to turn that they're sending them to us. So think about it, a text hotline; it's pretty powerful. It's fast, it's pretty private. No one hears you in a stall, you're just texting quietly. It's real time. We can help millions of teens with counseling and referrals. That's great. But the thing that really makes this awesome is the data. Because I'm not really comfortable just hipenlg that girl with clneinuosg and referrals. I want to prevent this shit from hapiepnng. So think about a cop. There's something in New York City. The police did it. It used to be just guess work, police work. And then they started cirme mpnaipg. And so they started following and watching petty thefts, summonses, all kinds of things — charting the future esilsnlatey. And they found things like, when you see ctsrayl meth on the street, if you add pciloe presence, you can curb the otherwise inevitable spate of assaults and robberies that would happen. In fact, the year after the NYPD put cmtpaost in place, the murder rate fell 60 percent. So think about the data from a ciriss text line. There is no cnesus on blyunilg and dating abuse and eating disorders and ctinutg and rape — no census. Maybe there's some sietdus, some linidgtnuoal studies, that cost lots of money and took lots of time. Or maybe there's some anecdotal evidence. Imagine having real time data on every one of those issues. You could inform legislation. You could inform school policy. You could say to a piircapnl, "You're having a problem every Thursday at three o'clock. What's going on in your sohocl?" You could see the immediate impact of legislation or a hateful speech that somebody gives in a school assembly and see what happens as a reuslt. This is really, to me, the power of texting and the power of data. Because while people are talking about data, making it possible for Facebook to mine my friend from the third grade, or Target to know when it's time for me to buy more deiaprs, or some dude to build a better baseball team, I'm actually really excited about the power of data and the power of texting to help that kid go to school, to help that girl stop cutting in the bathroom and aotlsbeluy to help that girl whose father's raping her. Thank you. (Applause)

Open Cloze


To most of you, this is a device to buy, sell, play games, watch ______. I think it might be a ________. I think actually it might be able to save more lives than penicillin.

Texting: I know I say texting and a lot of you think sexting, a lot of you think about the lewd photos that you see — hopefully not your kids sending to somebody else — or trying to translate the _____________ LOL, LMAO, HMU. I can help you with those later. But the parents in the room know that texting is actually the best way to communicate with your kids. It might be the only way to communicate with your kids. (Laughter) The average teenager sends 3,339 text messages a month, unless she's a girl, then it's closer to 4,000. And the secret is she opens every single one. Texting has a 100 percent open rate. Now the parents are really alarmed. It's a 100 percent open rate even if she doesn't respond to you when you ask her when she's coming home for dinner. I promise she read that text. And this isn't some suburban iPhone-using teen __________. Texting actually ___________ for minority and urban youth. I know this because at DoSomething.org, which is the largest ____________ for _________ and social change in America, about six months ago we pivoted and _______ ________ on text messaging. We're now texting out to about 200,000 kids a week about doing our _________ to make their schools more green or to work on homeless issues and things like that. We're finding it 11 times more powerful than _____. We've also found an __________ ___________. We've been getting text ________ back like these. "I don't want to go to school _____. The boys call me ______." "I was cutting, my parents found out, and so I stopped. But I just started again an hour ago." Or, "He won't stop raping me. He told me not to tell anyone. It's my dad. Are you there?" That last one's an ______ text message that we received. And yeah, we're there. I will not forget the day we got that text message. And so it was that day that we decided we needed to _____ a crisis text hotline. Because this isn't what we do. We do social change. Kids are just sending us these text messages because _______ is so ________ and comfortable to them and there's nowhere else to turn that they're sending them to us. So think about it, a text hotline; it's pretty powerful. It's fast, it's pretty private. No one hears you in a stall, you're just texting quietly. It's real time. We can help millions of teens with counseling and referrals. That's great. But the thing that really makes this awesome is the data. Because I'm not really comfortable just _______ that girl with __________ and referrals. I want to prevent this shit from _________. So think about a cop. There's something in New York City. The police did it. It used to be just guess work, police work. And then they started _____ _______. And so they started following and watching petty thefts, summonses, all kinds of things — charting the future ___________. And they found things like, when you see _______ meth on the street, if you add ______ presence, you can curb the otherwise inevitable spate of assaults and robberies that would happen. In fact, the year after the NYPD put ________ in place, the murder rate fell 60 percent. So think about the data from a ______ text line. There is no ______ on ________ and dating abuse and eating disorders and _______ and rape — no census. Maybe there's some _______, some ____________ studies, that cost lots of money and took lots of time. Or maybe there's some anecdotal evidence. Imagine having real time data on every one of those issues. You could inform legislation. You could inform school policy. You could say to a _________, "You're having a problem every Thursday at three o'clock. What's going on in your ______?" You could see the immediate impact of legislation or a hateful speech that somebody gives in a school assembly and see what happens as a ______. This is really, to me, the power of texting and the power of data. Because while people are talking about data, making it possible for Facebook to mine my friend from the third grade, or Target to know when it's time for me to buy more _______, or some dude to build a better baseball team, I'm actually really excited about the power of data and the power of texting to help that kid go to school, to help that girl stop cutting in the bathroom and __________ to help that girl whose father's raping her. Thank you. (Applause)

Solution


  1. essentially
  2. crystal
  3. lifeline
  4. principal
  5. texting
  6. phenomenon
  7. familiar
  8. compstat
  9. diapers
  10. organization
  11. longitudinal
  12. unintended
  13. abbreviations
  14. absolutely
  15. teenagers
  16. happening
  17. studies
  18. actual
  19. faggot
  20. crisis
  21. crime
  22. bullying
  23. videos
  24. census
  25. cutting
  26. mapping
  27. counseling
  28. build
  29. result
  30. police
  31. email
  32. focusing
  33. today
  34. school
  35. campaigns
  36. overindexes
  37. helping
  38. consequence
  39. started
  40. messages

Original Text


To most of you, this is a device to buy, sell, play games, watch videos. I think it might be a lifeline. I think actually it might be able to save more lives than penicillin.

Texting: I know I say texting and a lot of you think sexting, a lot of you think about the lewd photos that you see — hopefully not your kids sending to somebody else — or trying to translate the abbreviations LOL, LMAO, HMU. I can help you with those later. But the parents in the room know that texting is actually the best way to communicate with your kids. It might be the only way to communicate with your kids. (Laughter) The average teenager sends 3,339 text messages a month, unless she's a girl, then it's closer to 4,000. And the secret is she opens every single one. Texting has a 100 percent open rate. Now the parents are really alarmed. It's a 100 percent open rate even if she doesn't respond to you when you ask her when she's coming home for dinner. I promise she read that text. And this isn't some suburban iPhone-using teen phenomenon. Texting actually overindexes for minority and urban youth. I know this because at DoSomething.org, which is the largest organization for teenagers and social change in America, about six months ago we pivoted and started focusing on text messaging. We're now texting out to about 200,000 kids a week about doing our campaigns to make their schools more green or to work on homeless issues and things like that. We're finding it 11 times more powerful than email. We've also found an unintended consequence. We've been getting text messages back like these. "I don't want to go to school today. The boys call me faggot." "I was cutting, my parents found out, and so I stopped. But I just started again an hour ago." Or, "He won't stop raping me. He told me not to tell anyone. It's my dad. Are you there?" That last one's an actual text message that we received. And yeah, we're there. I will not forget the day we got that text message. And so it was that day that we decided we needed to build a crisis text hotline. Because this isn't what we do. We do social change. Kids are just sending us these text messages because texting is so familiar and comfortable to them and there's nowhere else to turn that they're sending them to us. So think about it, a text hotline; it's pretty powerful. It's fast, it's pretty private. No one hears you in a stall, you're just texting quietly. It's real time. We can help millions of teens with counseling and referrals. That's great. But the thing that really makes this awesome is the data. Because I'm not really comfortable just helping that girl with counseling and referrals. I want to prevent this shit from happening. So think about a cop. There's something in New York City. The police did it. It used to be just guess work, police work. And then they started crime mapping. And so they started following and watching petty thefts, summonses, all kinds of things — charting the future essentially. And they found things like, when you see crystal meth on the street, if you add police presence, you can curb the otherwise inevitable spate of assaults and robberies that would happen. In fact, the year after the NYPD put CompStat in place, the murder rate fell 60 percent. So think about the data from a crisis text line. There is no census on bullying and dating abuse and eating disorders and cutting and rape — no census. Maybe there's some studies, some longitudinal studies, that cost lots of money and took lots of time. Or maybe there's some anecdotal evidence. Imagine having real time data on every one of those issues. You could inform legislation. You could inform school policy. You could say to a principal, "You're having a problem every Thursday at three o'clock. What's going on in your school?" You could see the immediate impact of legislation or a hateful speech that somebody gives in a school assembly and see what happens as a result. This is really, to me, the power of texting and the power of data. Because while people are talking about data, making it possible for Facebook to mine my friend from the third grade, or Target to know when it's time for me to buy more diapers, or some dude to build a better baseball team, I'm actually really excited about the power of data and the power of texting to help that kid go to school, to help that girl stop cutting in the bathroom and absolutely to help that girl whose father's raping her. Thank you. (Applause)

Frequently Occurring Word Combinations


ngrams of length 2

collocation frequency
text messages 3
percent open 2
open rate 2
social change 2
text message 2
crisis text 2
real time 2

ngrams of length 3

collocation frequency
percent open rate 2


Important Words


  1. abbreviations
  2. absolutely
  3. abuse
  4. actual
  5. add
  6. alarmed
  7. america
  8. anecdotal
  9. applause
  10. assaults
  11. assembly
  12. average
  13. awesome
  14. baseball
  15. bathroom
  16. boys
  17. build
  18. bullying
  19. buy
  20. call
  21. campaigns
  22. census
  23. change
  24. charting
  25. city
  26. closer
  27. comfortable
  28. coming
  29. communicate
  30. compstat
  31. consequence
  32. cop
  33. cost
  34. counseling
  35. crime
  36. crisis
  37. crystal
  38. curb
  39. cutting
  40. dad
  41. data
  42. dating
  43. day
  44. decided
  45. device
  46. diapers
  47. dinner
  48. disorders
  49. dosomething
  50. dude
  51. eating
  52. email
  53. essentially
  54. evidence
  55. excited
  56. facebook
  57. fact
  58. faggot
  59. familiar
  60. fast
  61. fell
  62. finding
  63. focusing
  64. forget
  65. friend
  66. future
  67. games
  68. girl
  69. grade
  70. great
  71. green
  72. guess
  73. happen
  74. happening
  75. hateful
  76. hears
  77. helping
  78. hmu
  79. home
  80. homeless
  81. hotline
  82. hour
  83. imagine
  84. impact
  85. inevitable
  86. inform
  87. issues
  88. kid
  89. kids
  90. kinds
  91. largest
  92. laughter
  93. legislation
  94. lewd
  95. lifeline
  96. line
  97. lives
  98. lmao
  99. lol
  100. longitudinal
  101. lot
  102. lots
  103. making
  104. mapping
  105. message
  106. messages
  107. messaging
  108. meth
  109. millions
  110. minority
  111. money
  112. month
  113. months
  114. murder
  115. needed
  116. nypd
  117. open
  118. opens
  119. org
  120. organization
  121. overindexes
  122. parents
  123. penicillin
  124. people
  125. percent
  126. petty
  127. phenomenon
  128. photos
  129. pivoted
  130. place
  131. play
  132. police
  133. policy
  134. power
  135. powerful
  136. presence
  137. pretty
  138. prevent
  139. principal
  140. private
  141. problem
  142. promise
  143. put
  144. quietly
  145. rape
  146. raping
  147. rate
  148. read
  149. real
  150. received
  151. referrals
  152. respond
  153. result
  154. robberies
  155. room
  156. save
  157. school
  158. schools
  159. secret
  160. sell
  161. sending
  162. sends
  163. sexting
  164. shit
  165. single
  166. social
  167. spate
  168. speech
  169. stall
  170. started
  171. stop
  172. stopped
  173. street
  174. studies
  175. suburban
  176. summonses
  177. talking
  178. target
  179. team
  180. teen
  181. teenager
  182. teenagers
  183. teens
  184. text
  185. texting
  186. thefts
  187. thursday
  188. time
  189. times
  190. today
  191. told
  192. translate
  193. turn
  194. unintended
  195. urban
  196. videos
  197. watch
  198. watching
  199. week
  200. work
  201. yeah
  202. year
  203. york
  204. youth