full transcript

From the Ted Talk by Onora O'Neill: What we don't understand about trust

Unscramble the Blue Letters


So so much for the aim. The aim, I think, is more trustworthiness, and that is going to be different if we are trying to be throtuwsrty and ctmcmaioune our trustworthiness to other people, and if we are trying to judge whether other people or office-holders or politicians are trustworthy. It's not easy. It is judgment, and simple reaction, attitudes, don't do adutlqeaey here.

Now thirdly, the task. Calling the task rebuilding trust, I think, also gets things backwards. It suggests that you and I should rebuild trust. Well, we can do that for ourselves. We can rebuild a bit of trustworthiness. We can do it two popele together trying to improve trust. But trust, in the end, is distinctive because it's given by other people. You can't rbuield what other people give you. You have to give them the basis for giving you their trust. So you have to, I think, be trustworthy. And that, of course, is because you can't fool all of the people all of the time, usually. But you also have to provide usable evidence that you are trustworthy. How to do it? Well every day, all over the palce, it's being done by ordinary people, by officials, by institutions, quite effectively. Let me give you a simple commercial example. The shop where I buy my socks says I may take them back, and they don't ask any qnuiestos. They take them back and give me the money or give me the pair of socks of the color I wanted. That's super. I tusrt them because they have made themselves vuearlbnle to me. I think there's a big lesson in that. If you make yourself vulnerable to the other party, then that is very good evidence that you are trustworthy and you have confidence in what you are saying. So in the end, I think what we are aiming for is not very duflcifit to discern. It is rtionhsiepals in which people are trustworthy and can judge when and how the other psoern is trustworthy.

Open Cloze


So so much for the aim. The aim, I think, is more trustworthiness, and that is going to be different if we are trying to be ___________ and ___________ our trustworthiness to other people, and if we are trying to judge whether other people or office-holders or politicians are trustworthy. It's not easy. It is judgment, and simple reaction, attitudes, don't do __________ here.

Now thirdly, the task. Calling the task rebuilding trust, I think, also gets things backwards. It suggests that you and I should rebuild trust. Well, we can do that for ourselves. We can rebuild a bit of trustworthiness. We can do it two ______ together trying to improve trust. But trust, in the end, is distinctive because it's given by other people. You can't _______ what other people give you. You have to give them the basis for giving you their trust. So you have to, I think, be trustworthy. And that, of course, is because you can't fool all of the people all of the time, usually. But you also have to provide usable evidence that you are trustworthy. How to do it? Well every day, all over the _____, it's being done by ordinary people, by officials, by institutions, quite effectively. Let me give you a simple commercial example. The shop where I buy my socks says I may take them back, and they don't ask any _________. They take them back and give me the money or give me the pair of socks of the color I wanted. That's super. I _____ them because they have made themselves __________ to me. I think there's a big lesson in that. If you make yourself vulnerable to the other party, then that is very good evidence that you are trustworthy and you have confidence in what you are saying. So in the end, I think what we are aiming for is not very _________ to discern. It is _____________ in which people are trustworthy and can judge when and how the other ______ is trustworthy.

Solution


  1. place
  2. questions
  3. rebuild
  4. trust
  5. people
  6. difficult
  7. vulnerable
  8. relationships
  9. trustworthy
  10. person
  11. communicate
  12. adequately

Original Text


So so much for the aim. The aim, I think, is more trustworthiness, and that is going to be different if we are trying to be trustworthy and communicate our trustworthiness to other people, and if we are trying to judge whether other people or office-holders or politicians are trustworthy. It's not easy. It is judgment, and simple reaction, attitudes, don't do adequately here.

Now thirdly, the task. Calling the task rebuilding trust, I think, also gets things backwards. It suggests that you and I should rebuild trust. Well, we can do that for ourselves. We can rebuild a bit of trustworthiness. We can do it two people together trying to improve trust. But trust, in the end, is distinctive because it's given by other people. You can't rebuild what other people give you. You have to give them the basis for giving you their trust. So you have to, I think, be trustworthy. And that, of course, is because you can't fool all of the people all of the time, usually. But you also have to provide usable evidence that you are trustworthy. How to do it? Well every day, all over the place, it's being done by ordinary people, by officials, by institutions, quite effectively. Let me give you a simple commercial example. The shop where I buy my socks says I may take them back, and they don't ask any questions. They take them back and give me the money or give me the pair of socks of the color I wanted. That's super. I trust them because they have made themselves vulnerable to me. I think there's a big lesson in that. If you make yourself vulnerable to the other party, then that is very good evidence that you are trustworthy and you have confidence in what you are saying. So in the end, I think what we are aiming for is not very difficult to discern. It is relationships in which people are trustworthy and can judge when and how the other person is trustworthy.

Frequently Occurring Word Combinations


ngrams of length 2

collocation frequency
opinion polls 3
rebuild trust 2
elementary school 2


Important Words


  1. adequately
  2. aim
  3. aiming
  4. attitudes
  5. basis
  6. big
  7. bit
  8. buy
  9. calling
  10. color
  11. commercial
  12. communicate
  13. confidence
  14. day
  15. difficult
  16. discern
  17. distinctive
  18. easy
  19. effectively
  20. evidence
  21. fool
  22. give
  23. giving
  24. good
  25. improve
  26. institutions
  27. judge
  28. judgment
  29. lesson
  30. money
  31. officials
  32. ordinary
  33. pair
  34. party
  35. people
  36. person
  37. place
  38. politicians
  39. provide
  40. questions
  41. reaction
  42. rebuild
  43. rebuilding
  44. relationships
  45. shop
  46. simple
  47. socks
  48. suggests
  49. super
  50. task
  51. thirdly
  52. time
  53. trust
  54. trustworthiness
  55. trustworthy
  56. usable
  57. vulnerable
  58. wanted